Shipping policy

Shipping Policy

Effective Date: 20/11/2024

At Walters Motorcycle Wear, we are committed to providing fast, reliable shipping for all of our motorcycle clothing and accessories. Below is our detailed shipping policy to help you understand how we process, ship, and deliver your orders.

1. Order Processing Time

  1. Order Confirmation: After placing your order, you will receive an order confirmation email. This email confirms that we’ve received your order but does not indicate that the order has been processed for shipping.

  2. Processing Time: Orders are typically processed within 1–3 business days from the time of purchase (excluding weekends and holidays). Please note that processing time may be longer during peak seasons, promotional events, or when a product is temporarily out of stock.

  3. Custom and Pre-order Items: If your order includes custom or pre-order items, shipping may take longer. We will notify you of any delays and provide an estimated shipping time.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the weight of your order, the shipping destination, and the chosen shipping method. We offer a variety of shipping options.

Please note that delivery times are estimates and may vary depending on factors such as weather, customs delays, or courier issues.

4. Shipping Methods

We partner with trusted shipping carriers to ensure reliable delivery of your products. The carriers we use include:

  • Australia Post

During checkout, you will be able to choose from available shipping methods based on your location.

5. Order Tracking

  1. Once your order has shipped, you will receive a tracking number via email (or SMS, if provided).
  2. You can use this tracking number to track the progress of your shipment on the carrier’s website.

Please note that tracking information may take up to 24 hours to appear after your order is shipped.

6. Shipping Restrictions

  1. Shipping Areas:
    We currently offer shipping to the following locations:
    • Australia
  2. P.O. Box Addresses:
    We do not ship to P.O. Box addresses for some shipping carriers. Please provide a physical address for delivery.

7. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for any delays caused by circumstances beyond our control, including:

  • Weather-related delays
  • Customs processing delays for international shipments
  • Carrier delays
  • Strikes or labor disputes

If your order is delayed, please contact our customer support team, and we will assist you in tracking your package or providing an update on the status.

8. Lost or Damaged Shipments

  1. Lost Shipments:
    If your order is lost during shipping, please contact our customer service team immediately at [customer service email/phone]. We will work with the carrier to investigate and resolve the issue.

  2. Damaged Shipments:
    If you receive a damaged item, please report it within 7 days of receiving your order. Please include photos of the damage, and we will assist you with a replacement or return.

9. Changes to Shipping Address

Once an order has been processed, we are unable to modify the shipping address. Please ensure that the address entered at checkout is correct. If you need to update your address, please contact us immediately, and we will do our best to assist before the order is shipped.

10. Customer Support

If you have any questions or need assistance with your order, please contact our customer support team:

  • Email: waltersmotorcyclewear@gmail.com
  • Hours of Operation: MON-FRI 9am-5pm, SAT-SUN 9am-2pm

12. Shipping Terms

By placing an order, you acknowledge that you have read and understood our Shipping Policy and agree to the terms outlined above.